Support¶

Get help with SpectrumLootTool installation, configuration, and troubleshooting.

🆘 Getting Help¶

Before You Ask¶

1. Check the documentation - Most questions are answered in our guides
2. Search existing issues - Someone might have already reported your problem
3. Try basic troubleshooting - Simple fixes solve most issues
4. Gather information - Have version numbers and error messages ready

📚 Documentation Resources¶

Primary Documentation¶

• Installation Guide - Getting the addon installed and running
• Quick Start - Essential commands and features
• User Guide - Comprehensive usage instructions
• Configuration - All settings and customization options

Technical Documentation¶

• API Reference - For developers and advanced users
• Database System - How data is stored and managed
• Debug System - Logging and diagnostic tools

🐛 Bug Reports¶

Where to Report¶

GitHub Issues (Preferred)¶

For technical bugs, feature requests, and development-related issues:

Create an Issue on GitHub

Guild Discord¶

For quick questions and guild-specific issues: - Contact Spectrum Federation officers on Garona-US - Use guild Discord channels for immediate help

What to Include¶

When reporting bugs, please provide:

Basic Information¶

• SpectrumLootTool version (/slh status for version info)
• World of Warcraft version (found in game client)
• Operating system (Windows, Mac, Linux)

Problem Description¶

• What you expected to happen
• What actually happened
• Steps to reproduce the issue
• When the problem started (after update, specific action, etc.)

Technical Details¶

• Error messages (exact text if possible)
• Debug logs (use /slh debuglog export)
• Screenshots (if UI-related)
• Other addons that might conflict

Example Bug Report¶

**Bug Description:**
Roll counts not syncing between officers during raid

**Expected Behavior:**
When an officer adjusts a player's roll count, it should immediately 
appear on all other players' interfaces

**Actual Behavior:**
Changes only appear locally, other players see old counts

**Steps to Reproduce:**
1. Start raid with multiple officers running SLH
2. Officer A adjusts Player X's count using arrow buttons
3. Officer B's interface still shows old count for Player X
4. `/slh refresh` doesn't fix the sync issue

**Environment:**
- SLH Version: 0.3.3
- WoW Version: 10.2.5
- Officers affected: 3/4 in raid
- Regular members: Seeing mixed data

**Debug Info:**
[Paste output from `/slh debuglog export`]

🔧 Self-Help Resources¶

Diagnostic Commands¶

Use these commands to gather information:

Quick Fixes¶

Addon Not Loading¶

1. Check AddOns menu at character select
2. Ensure folder is named SpectrumLootTool
3. Verify all files are present
4. Try /reload in-game

Interface Issues¶

1. Enable "Outside Raid" if not in a raid group
2. Check if frame is positioned off-screen
3. Try /slh reset ui to reset interface
4. Disable conflicting addons temporarily

Permission Problems¶

1. Verify guild membership in Spectrum Federation
2. Check your guild rank (must be 0-2 for officer features)
3. Use /slh refresh to update permissions
4. Contact guild officers if rank is incorrect

Data Synchronization¶

1. Use /slh refresh to force sync
2. Check network connectivity
3. Verify other players are running compatible versions
4. Try /slh reset current if data seems corrupted

💬 Community Support¶

Guild Resources¶

Spectrum Federation Discord¶

• #addon-support - Technical help and questions
• #officer-chat - Officer-specific features and permissions
• #general - General guild discussion

Guild Officers¶

Current officers who can help with permissions and guild-specific issues: - Contact any rank 0-2 member for assistance - Officers can verify your rank and troubleshoot permissions

External Communities¶

WoW Addon Communities¶

• r/WowAddons - Reddit community for addon discussion
• Addon development forums - For technical development questions
• WowInterface - General addon support community

Developer Resources¶

• GitHub Discussions - Feature requests and development chat
• Addon development Discord servers - Technical programming help

📋 Frequently Asked Questions¶

Installation & Setup¶

Q: Can I use SpectrumLootTool in other guilds? A: The addon is designed specifically for Spectrum Federation and requires guild membership for full functionality.

Q: Do I need to be an officer to use the addon? A: No, all guild members can view roll counts. Officer rank (0-2) is only required for adjustment controls.

Q: Why don't I see the interface in dungeons? A: By default, the addon only works in raid groups. Enable "Outside Raid" in settings to use it elsewhere.

Functionality¶

Q: How do roll counts work? A: Lower numbers = higher loot priority. Counts increase when you receive BiS loot and can be adjusted by officers.

Q: Can I see historical data for offline players? A: Yes, enable "Show All Players" in settings to see data for all guild members regardless of online status.

Q: What happens if I leave and rejoin the guild? A: Your roll count data is preserved as long as you rejoin with the same character name.

Technical Issues¶

Q: The addon is causing memory issues, what should I do? A: Enable "Current Group Only" mode, disable debug logging, and consider using /slh reset old to clean up old data.

Q: How do I backup my roll count data? A: Data is automatically saved to SavedVariables. You can export it with /slh debuglog export for backup purposes.

🚀 Feature Requests¶

How to Request Features¶

1. Check existing requests on GitHub Issues
2. Discuss with guild members to gauge interest
3. Create detailed feature request with use cases
4. Consider contributing if you have development skills

Current Roadmap¶

See our Changelog for planned features and development milestones.

Popular Requests¶

Some commonly requested features being considered: - Integration with loot council addons - Advanced analytics and reporting - Mobile companion app - Cross-guild support

📞 Direct Contact¶

Primary Developer¶

• Email: Anthony.r.Bahl@gmail.com
• GitHub: @OsulivanAB
• In-Game: Osulivan on Garona-US

Response Times¶

• Critical bugs: 24-48 hours
• General questions: 2-7 days
• Feature requests: Varies based on complexity

Best Contact Method¶

1. GitHub Issues - For bugs and feature requests
2. Guild Discord - For quick questions and guild-specific issues
3. Email - For private or sensitive issues